Shipping policy

Free shipping on every order

Shipping is free on all United States orders. There is no minimum spend, and nothing is added at checkout.

How long delivery takes

Most orders arrive within 10 days. That breaks down as:

  • 1 to 2 business days to pick, pack and dispatch your order
  • 5 to 8 business days in transit with the carrier

In practice that puts almost every order on your doorstep inside 10 days of ordering. In a small number of cases — remote addresses, carrier backlogs, weather, or a public holiday falling mid-transit — it can run to 12 days. We would rather tell you that now than surprise you on day 11.

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses. Delivery to Alaska, Hawaii and APO/FPO addresses sits at the longer end of the range above.

Tracking

You receive a tracking number by email the moment your order is dispatched. If your tracking has not updated for more than 5 business days, email us. We will chase the carrier, and if the parcel cannot be located we reship it at our cost.

Holiday cutoffs

  • Halloween: order by 16 October to arrive before 31 October.
  • Christmas: order by 10 December to arrive before 25 December.

Orders placed after these dates will most likely still arrive in time, but we will not promise what the carrier controls.

Order processing

Orders placed on a weekend or a public holiday are picked on the next business day. You will get a dispatch email with tracking as soon as the parcel leaves us.

Wrong or incomplete address

Please check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. Parcels returned to us as undeliverable are refunded in full or reshipped — your choice.

Lost or damaged in transit

If your parcel is lost, we reship it at our cost. If it arrives damaged, send us one photo — we ship a replacement and you keep the damaged one. No return label, no forms.

Returns

Changed your mind? You have 30 days from delivery for a full refund, any reason. See our Refund Policy for the detail.

Questions

Email contactashfallco@gmail.com. A person answers within 24 hours.